Frequently Asked Questions
What is your return policy?
What kind of wax do you use?
Witchy Candle Company does not accept returns of products used or unused. If you receive a damaged product or are not satisfied with your order, please reach out and we will do our best to make it right!
All of our candles are 100% soy wax. They will never contain wax blends, paraffin or beeswax. Soy wax is made from environmentally friendly, renewable resources; whereas classic paraffin wax is made from petroleum and is non-renewable.
Are your candles Vegan?
Yes! We make sure to only use vegan ingredients in all of our candles. We find that by doing this we can be more friendly to the environment as well as ensure our candles never have any contaminants such as phthalates.
Can I request a custom scent?
Absolutely! We love when our customers reach to us with new ideas, like something based on their own favourite movie or TV show. If you have any questions or requests feel free to use our contact form and we will do our absolute best to accommodate.
How does the jar return program work?
Here at Witchy Candle Company, we love our Mother Earth and are dedicated to reducing our waste and environmental footprint.
One of the ways we accomplish this is through our candle jar return program.
To drop off your used jars, please contact us at witchtcandlecompany@gmail.com or through our contact form at the bottom of our website. No need to clean the jars, we do all the work to get them ready to become new jars ready to be enjoyed by the next candle lover! We also add a sticker on the bottom of the reused glass showing how many times that jar has been a candle.
Another way is by encouraging our customers to reuse the jars to their heart's delight! Simply put the jar in the freezer to pop out the bottom, or place it in boiling water to melt out the remaining wax and wick clip for disposal, Wash out the jar with hot soapy water and enjoy!